What is the Complex Emotional Needs and Personality Disorder Service?

The Complex Emotional Needs and Personality Disorder Service was commissioned to provide support to people with complex emotional needs and/or a diagnosis of personality disorder within a community setting. The service aims to empower individuals by supporting them to recognise and manage their difficulties better, connect with others with similar experiences and provide support towards their recovery.


Who is the Complex Emotional Needs and Personality Disorder Service for?

The service aims to provide recovery-focused social support for people aged 18 years and above who have received a diagnosis of personality disorder or experience traits of a personality disorder. This could include:

  • Difficulties managing intense emotions
  • Difficulties managing relationships or
  • Behaving impulsively which could put themselves or others at risk of harm
Our service is designed to support, promote and aid recovery in a collaborative way so full participation and engagement is required. The service is not suitable for individuals who fall into any of the following categories:
  • Individuals who have not reached the age of 18 years
  • Individuals who are in acute crisis, including significant risk of ending their life
  • Individuals with a diagnosis or primary difficulty that would be better supported elsewhere e.g. psychosis, eating disorder, memory difficulties, dementia
  • Individuals where there is a presenting risk that might put staff, other service users and the local community in immediate danger
  • Individuals with significant substance abuse, alcohol dependency or withdrawal that would significantly impact their capability to engage in support. Individuals should therefore not attend whilst under the influence of any unprescribed alcohol/drugs.


How do I access this service?

If you feel this service might be right for you, please ask your GP or other health professional to complete a referral form for you. Please note, we are unable to accept self-referrals into the Complex Emotional Needs and Personality Disorder Service and will request this to be completed by an allocated health professional.  



How to find out more about the Complex Emotional Needs and Personality Disorder Service?

Call us on  01603 853176 option 1 or email pdservice@norfolkandwaveneymind.org.uk 

Whether it’s you, someone in your family, a friend or a work colleague, we are here to support you.




Head Office

50 Sale Road
Tel: 0300 330 5488

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