Our main reception line is open Monday to Friday (except for bank holidays) between 9.00am and 3.00pm. While we try to answer all calls during office hours, at times you may get our answerphone. When this happens, please do leave us a message and we will aim to contact you the next working day.
If you are calling outside of these hours and require urgent help, please click here
If you are a member of the media looking for comment or assistance with a story, please contact:
Ashely Bunn, Director of Business Development and Strategy
E: Ashley.bunn@norfolkandwaveneymind.org.uk
T: 07776 347207
Rachel Walsh, Head of Fundraising, Marketing and Communications
E: rachel.walsh@norfolkandwaveneymind.org.uk
T: 07845795817
General marketing and communications enquiries
E: communications@norfolkandwaveneymind.org.uk
T: 0300 330 548
We welcome all feedback. If you have any comments or compliments, please call 0300 330 5488 or email enquiries@norfolkandwaveneymind.org.uk
Complaints
At Norfolk and Waveney Mind we are committed to providing the best possible service. We hope that service users, carers, the general public and the representatives of the agencies we work with will not have any cause for complaint concerning the nature or quality of our service. However, if you have any complaints, we will respond to these in a positive way and try to resolve them as quickly as possible.
To make a complaint, please email complaints@norfolkandwaveneymind.org.uk
For further information click to download a copy of our Complaints Policy.