Our main reception line is open Monday to Friday between 9.00am and 3.00pm (except for bank holidays).

While we try to answer all calls during office hours, at times you may get our answerphone. When this happens, please do leave us a message and we will aim to contact you the next working day.

If you are a member of the media looking for comment or assistance with a story, please contact:

Ashley Bunn, Director of Business Development and Strategy
E: Ashley.bunn@norfolkandwaveneymind.org.uk
T: 07776 347207

Rachel Walsh, Fundraising, Marketing and Communications Lead
E: rachel.walsh@norfolkandwaveneymind.org.uk
T: 07780644578

General marketing and communications enquiries
E: communications@norfolkandwaveneymind.org.uk
T: 0300 330 5488 option 2

Feedback

We welcome all feedback. If you have any comments or compliments, please call 0300 330 5488 Option 2 or email enquiries@norfolkandwaveneymind.org.uk

Complaints

At Norfolk and Waveney Mind we are committed to providing the best possible service. We hope that people who use our services, carers, the general public and the representatives of the agencies we work with will not have any cause for complaint concerning the nature or quality of our service.  However, if you have any complaints, we will respond to these in a positive way and try to resolve them as quickly as possible.
 
To make a complaint, please email complaints@norfolkandwaveneymind.org.uk