Our phone line is open Monday to Friday between 9:00am – 3:00pm (except for bank holidays). When you call 0300 330 5488, you will be presented with two options:
Press option 1 to speak to one of our Recovery Triage Operators who will support you to find the service or intervention that is right for you. Or, if you have a question about the support you are currently receiving or need to check on the status of your referral, our Triage Operators are here to help.
Press option 2 if you have a general office enquiry about Norfolk and Waveney Mind. Our Reception team can help with enquiries such as fundraising, volunteering and working for us.
While we try to answer all calls during office hours, at times you may get our answerphone. When this happens, please do leave us a message and we will aim to contact you the next working day.
To get in touch with one of our Recovery Triage Operators, please email:
rictriage@norfolkandwaveneymind.org.uk
For all general office enquiries, please email:
enquiries@norfolkandwaveneymind.org.uk
The mailboxes above are monitored Monday - Friday (excluding bank holidays) and we will endevour to get back to you as soon as possible.
If you are a member of the media looking for comment or assistance with a story, please contact:
Ashley Bunn, Director of Business Development and Strategy
E: Ashley.bunn@norfolkandwaveneymind.org.uk
T: 07776 347207
Rachel Walsh, Fundraising, Marketing and Communications Lead
E: rachel.walsh@norfolkandwaveneymind.org.uk
T: 07780644578
General marketing and communications enquiries
E: communications@norfolkandwaveneymind.org.uk
T: 0300 330 5488 option 2
Feedback
We welcome all feedback. If you have any comments or compliments, please call 0300 330 5488 Option 2 or email enquiries@norfolkandwaveneymind.org.uk
Complaints
At Norfolk and Waveney Mind we are committed to providing the best possible service. We hope that people who use our services, carers, the general public and the representatives of the agencies we work with will not have any cause for complaint concerning the nature or quality of our service. However, if you have any complaints, we will respond to these in a positive way and try to resolve them as quickly as possible.
To make a complaint, please email complaints@norfolkandwaveneymind.org.uk