Compliments, complaints and feedback

Here at Norfolk and Waveney Mind we understand that if we want to create and deliver the best services possible we need support, feedback and ideas from the people who use them. This page will help you share your thoughts with us and outline how you can get involved. We aim to respond to all feedback within 2 working days.


Hearing about what’s working is always good, the team works hard and it’s good to know we are making a difference. In addition to this your compliments help us identify best practice and what we need to do more of. To share your positive experiences with us click here.


We take complaints and constructive feedback seriously and our primary concern is to make sure you are OK. We also see complaints as essential in developing better services for the people we support. In order to deal with your feedback effectively we ask if you could be as specific as you feel you can be and to share your contact details so we can work with you to rectify the situation. To share your feedback please click here.

Other feedback:

If you have any other thoughts or ideas that you’d like to share with us about our organisation, mental health and making Central Norfolk better for all of us please feel free to get in touch. To share your ideas click here.
If you would like to get more involved with the organisation there are a number of ways you can do this. The best thing to do is sign up to our monthly newsletter which outlines all the opportunities we offer; the sign-up form is in the top right hand corner of this page.

Great Yarmouth Office

28-31 Deneside
Great Yarmouth
NR30 3AX
Tel: 0300 330 5488


Norwich Office

50 Sale Road
Tel: 0300 330 5488

King's Lynn Office

Saunders Yard
King's Lynn
PE30 1PH
Tel: 0300 330 5488

© 2019 Norfolk and Waveney Mind
We're a part of Mind
We're a registered charity (no. 1118449) and a registered company (no. 05729028) in England

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