We're Norfolk and Waveney Mind, your local Mind mental health charity offering an extensive range of mental health services, along with associated training, advice and information. 

We offer a wide range of services including 1:1 talking therapies, gardening projects, access to employment services, mental health training and education for businesses, schools and individuals, residential care and support programmes.

We also work in our communities to raise awareness and challenge sigma and discrimination.  Our services support young people aged 14-25, adults and carers affected by mental ill health.

With over one in four people experiencing a mental health problem and 104 people choosing to take their own lives each week in the UK, the need for good quality mental health support, advice and information is vital.

As a local Mind, we are independent charity - we raise our own funds and we have our own Board of Trustees who are responsible for how we’re run.

Being local we understand our community and tailor our services in response to what people need most.

Being part of the Mind network means we benefit from shared support, knowledge and ideas. Nationally, Mind gives advice and support to anyone who needs it, campaigns to improve services and raise awareness.

We work in partnership with Mind nationally and the other local Minds in our network to deliver high quality services to anyone who needs them.




All people are supported with their mental health to live a life that is meaningful to them.



Ambition Statement

No one should have to face poor mental health alone and that with the right support and resources anybody can create a life that feels meaningful.



Our Purpose

We promote well-being and work to reduce poor mental health and the stigma associated with it.

We support people in their recovery and champion better services for all.

To do this we share our own stories, insights and expertise.



Our Focus


- Community Wellbeing -

- Crisis Resolution -

- Preventative Practices -



Our Goals

Our Support

We will continuously improve the quality and effectiveness of our services to provide the right support for local people and communities. We will implement the PIE (Psychologically Informed Environment) approach.

Our Development

We will continue to consolidate and enhance our businesses system processes as we complete the merger process and continually improve our offering.

Our Partnerships

As a ‘super connector’ we will work closely with local partners to remove inequality of opportunity and enable local people and communities to influence the support they receive.

Our Money

We will ensure continued sustainability of our current activities, whilst diversifying our funding sources to enable unrestricted investment in both the organisation and support provided.

Our People

We will ensure we are recognised as a centre of excellence and consistently a great place to work and volunteer as recognised by the Sunday Times top 100 charities.



Our Governance

We are governed, led and managed to the highest standards, ensuring compliance with quality, legal and safeguarding requirements in accordance with our Memorandum of Association and Articles of Association, Charity Commission and Company law.



Our Values

At the heart of everything we do.



We are available to support anyone and will work in an open-minded manner with this regard. We are fully committed to Equality & Diversity in our employment of staff and the delivery of all support we provide.



We will respond to changes in social and individual need in a timely way to ensure that we support people with what they need when they feel that they need it.



Everyone is treated with respect. We speak with honesty and awareness, and we value the lived experience.



We are open, honest and transparent with the highest standards of integrity and accountability. Simply we do what we say we are going to.


Great Yarmouth Office

28-31 Deneside
Great Yarmouth
NR30 3AX
Tel: 0300 330 5488


Norwich Office

50 Sale Road
Tel: 0300 330 5488

King's Lynn Office

Saunders Yard
King's Lynn
PE30 1PH
Tel: 0300 330 5488

© 2019 Norfolk and Waveney Mind
We're a part of Mind
We're a registered charity (no. 1118449) and a registered company (no. 05729028) in England

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