The service

Many people experience a mental health situations that results in an appearance at the accident and emergency department. When this happens, it's important to do several things:
  • Take what has happened seriously, and look at why it has happened as best you can.
  • Know that you can move forward from what happened and that it doesn't mean you are a bad person, simply that you face some difficulties.
  • Draw upon appropriate support to help with improving your wellbeing and reducing your risks.

Our staff provide part of the support available in such situations. We work in partnership with staff at the hospital who you met during your visit. 

Our support workers are dedicated to helping people make sense of what has happened to them, trying to help them move forward and assisting in dealing with some of the things that have contributed to current problems.

Once you have been referred to us, we will call you as soon as we can. You don't have to accept our support but we really hope that you will. We are usually able to make a positive difference to the lives of most people we see. 

What you can expect

We will
  • Offer you a mix of friendly face to face meetings and telephone support, to meet your needs and preferences.
  • Offer emotional support with difficult feelings and thoughts you may be having.
  • Tell you about other services which may be able to help you.
  • Give you practical help with things that may be troubling you - for example, helping you to complete forms about your finance or housing needs.
  • Give you information and ideas about how to improve your mental wellbeing.

We won't
  • Force you to do things you don't want to do
  • Provide therapy or counselling, prescribe drugs or give clinical guidance.
  • Judge you or your actions.
  • We can normally help you for up to eight weeks. By then, you shold be connected with other services which can help you for as long as you need it.

Great Yarmouth Office

28-31 Deneside
Great Yarmouth
NR30 3AX
Tel: 0300 330 5488


Norwich Office

50 Sale Road
Tel: 0300 330 5488

King's Lynn Office

Saunders Yard
King's Lynn
PE30 1PH
Tel: 0300 330 5488

© 2019 Norfolk and Waveney Mind
We're a part of Mind
We're a registered charity (no. 1118449) and a registered company (no. 05729028) in England

Privacy & Cookies Policy
Powered by Empresa.
Designed by DACS Design & Print Consultancy